What Will Students Learn?

  • Build trust and respect with customers and colleagues.
  • Warm up your sales approach to improve success with cold calling.
  • Identify ways to make a positive impression.
  • Identify negotiation strategies that will make you a stronger seller.
  • Create a script to maximize your efficiency on the phone.
  • Learn what to say and what to ask to create interest, handle objections, and close the sale.
What Topics are Covered?

  • Verbal communication
  • To serve and delight
  • Exceptional things about telephone sales
  • Building trust
  • Negotiation primer
  • Communication essentials
  • Developing your script
  • Pre-call planning
  • Phone tag and call backs
  • Following up and closing the sale
 
What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes
 

  • Specialized manual and course materials
  • Personalized certificate of completion

Course Curriculum

COURSE ASSESSMENT
Course Outline 00:00:00
Pre Assignment 00:00:00
Pre Test 00:00:00
COURSE LESSONS
TELE-MARKETING 00:00:00
Quick Reference Guide 00:00:00
Student Manual 00:00:00
COURSE COMPLETION
Personal Action Plan 00:00:00
Post Test 00:00:00

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