• LOGIN
  • No products in the cart.

Login

CRITICAL ELEMENTS OF CUSTOMER SERVICE

CRITICAL ELEMENTS OF CUSTOMER SERVICE

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition. .

STUDENTS ENROLLED

     

    What Will Students Learn?

    • Demonstrate a customer service approach
    • Understand how your own behavior affects the behavior of othersDemonstrate confidence and skill as a problem solver
    • Apply techniques to deal with difficult customers
    • Make a choice to provide customer service
    What Topics are Covered?

    ü What is customer service? Who are your customers?

    • Meeting expectations
    • üSetting goals
    • Communication skills and telephone techniques
    • Dealing with difficult customers and people
    • Dealing with challenges assertively
    • Dealing with stress
    • The first critical element: A customer service focus
    • The second critical element: Defined in your organization
    • The third critical element: Given life by employees
    • The fourth critical element: Be a problem solver
    • The fifth critical element: Measure it
    • The sixth critical element: Reinforce it
     
    What’s Included?

    • Instruction by an expert facilitator
    • Small, interactive classes
     

    • Specialized manual and course materials
    • Personalized certificate of completion

     

    Course Curriculum

    COURSE ASSESSMENT
    Course Outline Details 00:00:00
    Pre Assignment Details 00:00:00
    Pre Test 00:00:00
    COURSE LESSON
    Critical Elements of Customer Service Details 00:00:00
    Quick Reference Guide Details 00:00:00
    Student Manual Details 00:00:00
    COURSE COMPLETION
    Personal Action Plan Details 00:00:00
    Post Test 00:00:00

    Course Reviews

    N.A

    ratings
    • 5 stars0
    • 4 stars0
    • 3 stars0
    • 2 stars0
    • 1 stars0

    No Reviews found for this course.

    About

    Flexskool is an online education site which imparts knowledge and skills to million of users worldwide.

    1 GRA Road. Sagamu Ogun State, NG
    234-903-000-2700
    info@flexskool.com

    Error retrieving tweets

    Who’s Online

    There are no users currently online

    Certificate Code

    top
    © Flexskool. All rights reserved.
    X