ü What the peer review process is

• A process for employees to file grievances and for management to respond
• How to choose a facilitator and panel
• What is involved in the hearing process, from preliminary meetings to the hearing, and the decision process
• What responsibilities and powers a panel should have
• How to apply professional questioning and probing techniques
• Why peer review panels fail and how to avoid those pitfalls

• What is peer review?
• Initiating the process
• The peer review panel
• Asking questions
• The peer review process
• Panel walk through
• Why does the process fail?

• Instruction by an expert facilitator
• Small, interactive classes

• Specialized manual and course materials
• Personalized certificate of completion