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Managing Difficult Conversation

Managing Difficult Conversation

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.



    What Will Students Learn?

    •  How to define their frame of reference
    •  How to establish a positive intent and a desired outcome
    •  Good communication skills
    •  How to draft a script for a difficult conversation
    •  Use specific steps to carry out a difficult conversation
    •  How to access additional resources as required
    •  How to maintain safety in a conversation
    What Topics are Covered?

    •  Choosing to have the conversation
    •  Toolkit for successful conversations
    •  Choosing the time and place
    •  Framework for difficult conversations
    •  Conversation template
    •  Staying safe
    •  Role play practice
    What’s Included?

    •  Instruction by an expert facilitator
    •  Small, interactive classes

    •  Specialized manual and course materials
    •  Personalized certificate of completion


    Course Curriculum

    Course Assessment
    Course Outline Details 00:00:00
    Pre-Assignment Details 00:00:00
    Pre-Test 00:00:00
    Course Lesson
    Managing Difficult Conversation Details 00:00:00
    Quick Reference Guide Details 00:00:00
    Student Manual Details 00:00:00
    Course Completion
    Personal Action Plan Details 00:00:00
    Post Test 00:00:00

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