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Managing Difficult Conversation

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We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.


What Will Students Learn?

  •  How to define their frame of reference
  •  How to establish a positive intent and a desired outcome
  •  Good communication skills
  •  How to draft a script for a difficult conversation
  •  Use specific steps to carry out a difficult conversation
  •  How to access additional resources as required
  •  How to maintain safety in a conversation
What Topics are Covered?

  •  Choosing to have the conversation
  •  Toolkit for successful conversations
  •  Choosing the time and place
  •  Framework for difficult conversations
  •  Conversation template
  •  Staying safe
  •  Role play practice
What’s Included?

  •  Instruction by an expert facilitator
  •  Small, interactive classes

  •  Specialized manual and course materials
  •  Personalized certificate of completion


Course Curriculum

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